What CareNav changes
A simpler claims journey for hospital teams.
Most claims slow down because information is fragmented. CareNav brings documents, checks, communication and status into one clean workflow.
Platform capabilities
Handles every part of the claims workflow.
CareNav reduces manual effort at every stage — from document readiness and submission to query resolution and claim visibility.
Complete, submission-ready claims every time
Send discharge summaries, bills and supporting documents via WhatsApp. CareNav ensures everything is in order before the claim leaves the hospital — so the first submission is the right one.
No new app. No learning curve.
Your billing team can work in WhatsApp. Ask about claim status, move things forward or get guided through a submission. No training, no new screens.
Always know where every claim stands
Your billing team gets a clear view of every active claim, what needs attention today and what's on track, without chasing anyone for updates.
Please find attached the additional documents requested for Claim #8812 — including the updated discharge summary and pharmacy bills. Kindly process at the earliest.
Regards, Billing Dept.
Insurer queries resolved faster
Your billing team gets to every insurer query on time, with the right information, without the usual back and forth.
Full visibility into what's moving and what's stalled
Get a clear picture of how your team is performing, without waiting on reports or chasing down numbers.
Absolutely. CareNav uses bank-grade encryption, HIPAA-compliant processes and strict access controls to safeguard sensitive health and financial information.
CareNav checks every document for completeness and consistency before submission and flags gaps early — so hospitals submit cleaner packages and get faster approvals with fewer revision cycles.
Yes. CareNav is built to be NHCX and Bima Sugam ready, so hospitals can move to regulator-preferred digital claim submission without any additional integration work.
Yes. For cashless claims, hospital PCS desks upload directly through CareNav. For reimbursement claims, patients or agents submit via WhatsApp and CareNav creates a validated package for faster settlement.
Next step
See CareNav in your hospital in under a week.
Go live in 3–5 days with no HIS changes. We handle onboarding and setup — your billing team just starts using it.